Companies are trying every possible way to meet customers’ expectation. Yet another way that enhances their relationship with customers is coming up with chatbot, a software that’s capable of carrying out conversations with the customers. What better than being addressed to your issue at any instant of time? Right from responding to your queries to offering you the best, chatbots have got you covered. Chatbots are employed to improve customer engagement and reduce customer support expenses as well. They are an excellent way to automate most of the customer interactions. If you’ve been hunting for the best chatbots then have your task is done for you’ve landed at the right place. Read on to know which the best chatbots are and what is so unique about each one of them.
10 Best Chatbots to look for in 2021
Who wouldn’t want to improve customer engagement to boost up sales? Now that we are well aware of the fact that chatbots aid in improving customer interaction, learning about the best platforms does make every possible sense. Here’s a list of 10 best chatbots of 2021.
• Acquire: Acquire is an AI-powered chatbot. This works round the clock and aims to solve all the customer queries. There are some questions that are most frequently asked. It is here that Acquire comes into play. It answers these queries of the users. Since, the most commonly asked queries are addressed by the bots, the agents can now handle other complex questions. This is a no nonsense chatbot. All that you’ve to do is decide your goals, purpose of the chatbot, and then set up a custom workflow.
• OMQ chatbot: OMQ chatbot is a self-learning AI-powered chatbot platform. The main purpose of designing this is to reduce the workload of the agents who deal with customers on a regular basis. OMQ chatbot is linked to the central knowledge base. It is capable enough of understanding the query or issue of the customer and responding with the most suitable answer. If it finds the issue to be too complex to handle, it directs the same to an agent.
• Netomi: This chatbot aims to deliver the highest accuracy due to its advanced Natural Language Understanding (NLU) engine. This platform boasts of an out-of-the-box integration with most of the leading agent desk platforms. This is available in a variety of languages and supports analytics and real time reporting as well.
• Watson Assistant: This chatbot, developed by IBM, makes into the list of the most advanced AI-powered chatbots in the market. Watson Assistant holds the potential to keep a track of the users’ historical chat or call logs. If it is not able to address the issue at its best, it can ask the customers for more clarity and also direct them to human representatives, if necessary.
• Ada: Ada is yet another AI-powered chatbot that’s ruling the market. It comes with a drag-and-drop feature. This chatbot platform allows the users to add GIFs to certain messages, and the companies can make the best of their customer data. Ada holds the potential to send personalized content to the customers and also ask for customer feedback. Using this feedback, the companies can work better.
• ChatterOn: It is one of those AI-powered chatbots using which one can create Facebook Messenger chatbots without coding. Hence, this is no less than a saviour for non-technical users. This bot is self-learning thereby making it agile and adaptable.
• Aivo: This is one of those excellent platforms that enables you to communicate with your customers in real-time via text or voice. It is flexible enough to the extent that it can adapt itself to the rules. It promises to deliver a seamless and a high-quality experience.
• Rulai: Ruali is an AI-powered chatbot for enterprise brands. It has several advantages – it is capable of predicting the behaviour of the users, can understand the context of a conversation, know what the preferences of the customers are, can take actions accordingly. If it is not clear with something then it can also ask customers for more clarification.
• Sequel: This chatbot platform has a range of chatbot templates to offer. One can customize the template as well using the drag and drop interface. It is built on NLP and engages the users in a great manner.
• Botsify: It is a Facebook chatbot platform. It caters to integrating other chatbots into your system. The best part of this is that it is apt for non-technical users. Additionally, its basic version is available for free. The only drawback is that it cannot handle multiple entities to be correlated with one phrase.
All in all, Chatbots are an added advantage for your company. The right chatbot can save your time, money, and help you make better decisions.