According to reports, ChatGPT, an AI chatbot created by OpenAI, is being used by the Ministry of Electronics and IT (MeitY) to create a WhatsApp chatbot for Indian farmers.
The chatbot being tested by MeitY’s Bhashini team will inform farmers about various government programmes. Assamese, Bengali, Kannada, Hindi, Tamil, Telugu, Marathi, and 12 other languages are also supported by the chatbot. MeitY is working to expand its collection of languages and voices and train language processing models across the widest range of Indian languages.
The WhatsApp chatbot will reportedly allow farmers to send questions using voice notes, enabling users who might not be accustomed to typing on smartphones to receive information.
At the World Economic Forum, Microsoft CEO Satya Nadella discussed a similar chatbot in which Indian farmers might use a GPT interface to access a government programme online.
MeitY is optimistic that the addition of new languages will enable the technology to reach a bigger number of people, even though it is possible that the WhatsApp chatbot’s launch may take some time as it presently only supports input in English and has limited support for local languages.
The chatbot is meant to respond to straightforward questions on government programmes among other topics. Despite the fact that ChatGPT covers a wide range of subjects, the available version of the chatbot could not be entirely accurate.
Other businesses are utilising AI to develop smarter systems, like Google. In order to give consumers the option of finding information in a conversational manner, Google is integrating Bard, another AI chatbot, inside its search engine.
MeitY is not the only company in India that has collaborated with WhatsApp to develop specific chatbots. Both the federal and provincial governments launched the MyGov WhatsApp chatbot, which provides a number of services and is very popular.
