Today, 1.4 billion people use chatbots. As a result, companies are releasing their best AI chatbots for 1:1 consumer and employee conversations. AI-powered chatbots can automate sales, marketing, customer support, administrative, and operational tasks.
AI-powered chatbots deliver a more human-like experience, can engage in natural conversation, and develop with time. While basic chatbot technology advances the conversation using bot-prompted keywords or UX features such as Facebook Messenger’s suggested responses, AI-powered chatbots use natural language processing and semantics to comprehend the context of what someone is saying.
The most powerful AI chatbots are designed using the most advanced AI technologies. Here are some of the most intriguing chatbots for 2023.
Netomi
Netomi’s AI technology assists businesses in automating the resolution of customer care tickets via email, chat, messaging, and voice. Because of its excellent Natural Language Understanding (NLU) engine, it boasts the highest accuracy of any customer care chatbot. It can automatically address more than 70% of customer problems without human interaction and comprehensively focuses on AI customer experience. Netomi is extremely simple to set up and integrates with all of the top agent desk platforms right out of the box. WestJet, Brex, Zinus, Singtel, Circles Life, WB Games, and HP are some firms with which the company collaborates.
ChatGPT
ChatGPT is a natural language processing (NLP) model, not a chatbot. It is trained on an extensive text data set to generate human-like text input answers. ChatGPT can generate remarkably coherent and realistic responses to a wide range of topics based on the sophisticated GPT-3 language model. As a result, it is beneficial for various natural language processing applications, including language translation, text summarization, and conversation production.
OpenAI’s goal is to make interacting with AI systems more intuitive and accessible. ChatGPT has been deemed the most entertaining chatbot despite its potential usefulness in other contexts.
Drift
Drift offers conversational marketing and sales software powered by artificial intelligence and automation (rule-based) (NLP). To uncover the patterns that engage and convert visitors into the qualified pipeline, Drift’s conversational AI is trained on more than 6 billion chats, according to their website. It indicates that the chatbot’s machine learning is pre-trained and ready to use.
Watson Assistant
One of the most sophisticated AI-powered chatbots available today is Watson Assistant, which IBM, a pioneer in the AI industry, created. Watson Assistant can comprehend your historical chat or call logs after being pre-trained with content from your particular industry. It can also look up an answer in your knowledge base, ask customers for clarification, refer them to human representatives, and even make training suggestions to improve its conversational skills.
WP-Chatbot
The most well-known chatbot in the WordPress ecosystem, WP-Chatbot, enables live chat and Web chat on tens of thousands of websites. WP-Chatbot uses a native Messenger chat widget to power live and automated conversations on a WordPress site. It also interfaces with a Facebook Business page. The installation procedure requires only one click. As a result, it is among the quickest methods for including live chat on a WordPress website. In addition, users only have one inbox for all messages, whether sent through Messenger or webchat, making it incredibly easy to manage cross-platform customer interactions.
CSML.dev
The first open-source programming language and chatbot engine, CSML, is explicitly designed for creating robust and cooperative chatbots. Because of its expressive syntax and ability to connect to any third-party API, CSML makes it simple for developers to develop and deploy chatbots. The easiest way to get started with CSML, used by hundreds of chatbot developers, is with CSML Studio, which comes with everything you need to start creating chatbots right in your browser. Additionally, there is an accessible playground available for developers to test-drive the language without registering.
AI Dasha
Dasha is a platform that offers conversational AI as a service. It gives programmers the means to make AI programmes that are profoundly conversational and human-like. We can use the programmes to replace call centre agents, add conversational audio interfaces to mobile apps, or replace text chat on IoT devices. The Gartner Cool Vendor for Conversational AI 2020 list includes Dasha. Anyone with a grasp of JavaScript can build using Dasha without needing prior AI or ML expertise.
