Tag: chatbots

On a Sunday afternoon, I was going through chat transcripts produced by our chatbot, which sits on our company’s website, ...

The Pandemic has made significant improvements to healthcare services. Industry professionals had to switch from conventional to cutting-edge technology ways while ...

By 2026 the call center industry could save up to $80 billion by replacing humans with AI chatbots, according to ...

Google and Meta AI chatbots have unveiled they are asking the public to give feedback. Google unveiled AI Test Kitchen ...

In the wake of a global e-commerce boom, online retailers and service providers have seen an influx of traffic to ...

Using tech to enhance and personalise customer experiences might seem like a bit of an oxymoron. For many of us, ...

Peter Lorant, EMEA COO, Zendesk discusses how businesses can bring AI into their CX operation whilst ensuring it’s the best ...

In today’s battle for talent, companies are always looking for ways to set themselves apart from their competition. One way ...

Recruiters and talent acquisition professionals say their biggest challenge is their work to engage and communicate with passive talent, according ...

Machine Learning chatbots allow businesses to provide 24/7 customer service. Machine Learning chatbots are programs that simulate human-like conversations using ...