Europ Assistance has awarded a multi-year contract for IT services to Tata Consultancy Services (TCS). The travel insurance firm has chosen the IT major as a strategic partner to assist in rethinking its global IT operating model for improved customer experience, scalability, and resilience.
Throughout all of the regions where Europ Assistance works, TCS will offer comprehensive enterprise IT application services.
According to TCS in a regulatory filing, the alliance will concentrate on co-innovation on innovative use cases utilizing generative artificial intelligence (AI) and other cutting-edge technologies.
As part of the collaboration, TCS will also improve operational resilience and business agility by utilizing its in-house developed product, ignio AIOps, from its Digitate portfolio of products. “Powered by AI and ML, the solution will provide Europ Assistance with actionable insights into its technology stack, improving productivity and availability,” it stated.
According to TCS, the alliance will also enable Europ Assistance to grow its partnering network, accelerate its time to market, and scale its commercial capabilities.
The foundation of a dependable, accessible, and expandable business is technology. We are happy to accompany Europ Assistance on their transformational path as a partner. Hemakiran Gupta, Head of Banking, Insurance and Financial Services, Europe, TCS, stated, “The new, automation-powered operating model will enable Europ Assistance to achieve its global mission while serving its customers anytime, anywhere.”
Being ‘caring’, ‘available’,’reliable’, and ‘easy to deal with’ are the distinct principles that we at Europ Assistance uphold. To our delight, we saw that TCS’ mindset perfectly aligned with our values, and when combined with its global reach, we see this partnership as a critical tool for achieving our organizational goals,” stated Fabien Azavant, Group Chief Information Officer and Group Management Committee member at Europ Assistance.
On the NSE today, TCS shares were trading 1% higher at ₹4,008.95 a share. This year, the scrip has increased by 5.20% thus far.
