The development of conversational AI has made it a highly valuable technology for enterprises, helping them to increase their profitability. Conversational AI has sought to increase operational effectiveness, streamline HR procedures, make organisations more approachable, and other goals. In other words, this type of cutting-edge technology has quickly established itself as a viable option. Many businesses are relying on conversational AI because of all the advantages it offers. On that point, let’s take a look at the top 10 worldwide companies that best utilise conversational AI. Read on!
Microsoft
Who hasn’t heard of Microsoft, a major brand that has established itself as a leader in this modern age? Microsoft has developed a bot that enables users to build, connect, deploy, and manage chatbots that leverage AI. These chatbots can also be utilised on a number of different platforms, such as websites, apps, Facebook Messenger, Skype, and others. The fact that Microsoft’s Azure Bot Service supports more than 18 languages is noteworthy.
Amazon
Because it is well known for making an attempt to provide engaging customer service, Amazon created Lex, a unique tool for integrating conversational interfaces that use speech and text into any application. Additionally, because it is a fully managed service, this Conversational AI service has the capacity to scale naturally, making infrastructure maintenance considerably simpler.
Avaamo
This is another another deep-learning software company that prioritises conversational user interfaces in an effort to address particular, significant enterprise issues. Making conversational computing a reality for the industry is Avaamo’s explicit goal. The company is aggressively developing fundamental AI technologies in the fields of deep learning, neural networks, and speech synthesis to achieve the same.
Google
Of course, it goes without saying that Google is a very well-known international brand. The business can take pride in a plethora of advancements. Dialogflow, a provider of human-computer interface products based on natural language processing, is one such breakthrough. As it is used to develop chatbots, voice assistants, and virtual assistants that are connected with many conversational platforms, including Google Assistant, Dialogflow is a conversational AI platform that has been nothing short of a blessing.
Senseforth.ai
In order to enable businesses and customers to quickly engage in automated human-like conversations, Senseforth.ai has established itself as one of the leading conversational AI solution providers. Whatever the industry, Senseforth.ai has established itself. Senseforth.ai has been successful in offering the most comprehensive conversational AI bot store, regardless of the industry—healthcare, travel, financial services, telecom, e-commerce, or any other vertical for that matter. The marketplace provides a large selection of pre-built business bots that can be used for a variety of tasks, including knowledge management, sales, HR, and customer service.
IBM
Watson Assistant is a conversation AI platform that supports users by giving their clients swift, succinct, and correct responses. It was created by IBM, yet another international brand. Here’s the catch, though. No matter what application, gadget, or channel the clients utilise, they will receive the answers. It makes sense that by automating answers to frequent queries, our Conversational AI platform reduces the workload on human agents and lowers the likelihood of outage during peak times.
Nuance
Yes, Nuance is highly known in the business for having a broad selection of products. They differ from the competition, though, because of their voice authentication and call centre software. This gives the business the contacts and information it needs to create successful processes. Nuance joins the top 10 worldwide brands employing conversational AI at its best thanks to its knowledge of omnichannel consumer engagement and chatbot.
Inbenta
An international company called Inbenta employs conversational AI to understand the context of each client encounter and answer to their inquiries appropriately. That’s not all, though. You can design custom discussion flows and paths with Inbenta’s dialogue manager. What should not be overlooked is the fact that if it determines that your consumer needs human assistance, this chatbot also has the capability of escalating the conversation to the right support person.
Thanks to its deep-learning based natural language understanding and adaptive multi-taking capabilities, Rulai Rulai, an AI-powered chatbot for enterprise brands, is a fantastic conversational AI platform. It can cater to a multiple objectives, including understanding the context of a conversation, predicting user behaviour, understanding customer preferences, taking actions, switching to different tasks, and even asking customers for more clarification.
Sephora
With its Kik-based chatbot, Sephora joins the list of the first retailers to implement conversational AI. Since then, the business has released its chatbot on additional platforms, such as Facebook Messenger.
